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Sabtu, 08 Februari 2014

Problem solving pemecahan masalah hp laserjet p 2015

Basic problem solving
 Basic problem solving
When the product is connected to a correctly grounded power source, the LEDs on the control panel do not illuminate and the main motor does not rotate.
The printer does not turn on.

Cause : No power to the printer.
Solution:
1. Verify that the power switch is turned on.
2. Verify that the power cable is correctly plugged into the
outlet and the printer.
3. Verify that the power outlet has the correct voltage.

Cause: The power inlet/switch cable assembly is defective.
Solution : Replace the power inlet/switch cable assembly.

Cause : The ECU is defective.
Solution : Replace the ECU.

Cause :The print cartridge door is open.
Solution: Close the print cartridge door.

Cause : Media is jammed in the paper path.
Solution :
  Clear all media from the paper path and make sure that all sensors are working correctly.

Cause : The motor cable is not connected correctly.
Solution : Reconnect the motor cable.

Cause : The motor is not mounted correctly in the printer chassis.
Solution :
 Verify that the motor is connected correctly and that it rotates freely.

Cause : A gear is damaged or jammed.
Solution : Replace the gear assembly
.
Cause : The ECU is defective.
Solution: Replace the ECU.

Cause : The main motor is defective.
Solution : Replace the motor.

Cause : The control panel cable is not connected correctly.
Solution :  Reconnect the control panel cable.

Cause : The control panel is defective.
Solution : Replace the control panel.

Cause : The formatter is defective.
Solution : Replace the formatter.

Cause : The printer has an internal error that was detected during the power-on self-test sequence.
Solution:  Consult the list of control panel light patterns to identify and correct the error.

Cause : A printer component is defective.
Solution :
Perform an engine test to verify print-engine components. 1. Press the engine test switch to print an engine test.
If the engine test page does not print, check all of the connectors on the ECU and reconnect any cables that are connected incorrectly.
3. If, after checking the connectors, the error persists, replace the ECU.

Cause : The formatter is defective.
Solution:
Press the Go button to print a Demo page. If the Demo page does not print, replace the formatter.

Cause : The cable is not connected correctly.
Solution : Reconnect the cable.

Cause : An incorrect printer driver is selected.
Solution : Select the correct printer driver.

Cause : The printer driver is not installed correctly.
Solution :
Uninstall and then reinstall the printer software. Make sure that you use the correct procedure and port setting.

Cause : Other devices are connected to the printer (for example, through a switch or hub) that are interfering with the computer-printer communications.
Solution :
Disconnect the other devices, switches, or hubs.

Cause: There is a computer-port communications problem.
Solution : Reset the computer port settings (see the computer user guide for more information).

Cause : The formatter is defective.
Solution : Replace the formatter.

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